Two Phil Collins titles at Evergreen Vinyl, this one included: Face Value.
Our Shipping Terms
Evergreen Vinyl ships records with care and attention to detail, using established carriers and packaging practices designed to protect physical media in transit.
Where We Ship
We currently ship to the United States and Canada.
Order Processing
Orders are typically processed and shipped within 1–3 business days after payment is received. Orders placed on weekends or holidays are processed on the next business day.
Pre-orders generally ship on or around the official release date of the title. When available, estimated ship timing is noted on the product page.
Carriers
We ship via USPS, UPS, or FedEx, depending on destination, package size, and service availability. Carrier selection is made at the time of fulfillment.
Shipping Speeds & Delivery Estimates
Delivery timelines are estimates, not guarantees.
Estimated delivery windows are quoted at checkout based on the shipping speed you select and your delivery address. Transit time begins after your order has been processed.
Typical delivery within the United States ranges from 3–7 business days after shipment, depending on location and selected service. Delivery times for Canada vary by destination and carrier, and may be affected by customs processing.
While most deliveries arrive within the quoted window, occasional delays may occur due to weather, carrier volume, or other factors outside our control.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on destination, package weight, and selected delivery speed.
Signature Requirements
Orders totaling over $250 may require a signature upon delivery to help ensure safe receipt. This is applied based on order value and carrier guidelines.
Tracking & Safe Delivery
Once your order ships, you’ll receive tracking information via email. We recommend monitoring tracking updates and ensuring delivery to a secure location.
Evergreen Vinyl is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. Customers are responsible for selecting a shipping address where deliveries can be received safely.
If a shipment is delayed, missing, or marked as delivered but not received, we’re happy to assist in coordinating with the carrier.
Canadian Orders
Canadian customers are responsible for any applicable duties, taxes, or import fees assessed at delivery.
Damaged Shipments
If your order arrives with visible damage:
Please retain all packaging, including the outer box and packing materials
Contact us as soon as possible (ideally immediately) after delivery
Clear photos of the item and packaging may be required to support a carrier claim
Prompt reporting allows us to resolve issues more efficiently and advocate on your behalf.
Questions or Shipping Issues
For shipping-related questions or concerns, please contact us at:
We care about getting this right and will always aim for a fair, reasonable resolution.
Last updated: 2/6/26
Returns & Refunds
Evergreen Vinyl takes care in how records and equipment are described, graded, packed, and shipped. If something arrives in a condition that isn’t right, we want to address it promptly and fairly.
Returns
We accept returns only for items that arrive damaged, defective, or incorrect, or where a return has been approved in advance.
To be eligible for a return:
You must contact us within 7 days of delivery
Items must be unused and unplayed
Items must be returned in their original packaging
Photos of the issue may be required prior to approval
We do not accept returns for:
Buyer’s remorse or accidental orders
Opened or played records
Minor corner dings, seam splits, or cosmetic wear caused during shipping
Items damaged after delivery
Items marked final sale
Exchanges
We offer exchanges for new, unopened products only, subject to availability.
Exchanges must be approved in advance
The customer is responsible for return shipping costs
Items must be returned in original, unopened condition
Used items are not eligible for exchange.
Used Records & Grading Expectations
Used records are graded carefully and honestly, but they are not perfect.
If the media or sleeve is graded below New or Mint, cosmetic or playback-related imperfections should be expected and are reflected in the price and description. These characteristics do not qualify as defects.
Turntables & Speakers
Turntables and speakers are non-returnable once delivered unless they arrive damaged or defective.
If an issue is present on arrival:
Contact us within 7 days of delivery
Retain all original packaging and accessories
Provide clear photos and a description of the issue
We will review the issue and, when approved, arrange a replacement or refund in accordance with this policy.
Merchandise & Accessories
Merchandise and accessories (including, but not limited to, apparel, slipmats, accessories, and non-media items) are final sale and non-returnable, unless they arrive damaged or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Please retain all original packaging, including the outer box and packing materials
Contact us as soon as possible (ideally immediately) after delivery
Include your order number, a brief description of the issue, and clear photos
Prompt reporting allows us to resolve issues efficiently and, when applicable, pursue carrier claims.
Refunds
Approved refunds are issued to the original payment method after inspection (if a return is required).
Original shipping costs are non-refundable unless the error was ours
Refund timing may vary depending on your payment provider
Chargebacks & Payment Disputes
We strongly encourage customers to contact us directly with any concerns before filing a credit card dispute or chargeback.
Once a dispute or chargeback has been initiated, we are unable to proceed with refunds, replacements, or reshipments until the case is fully resolved. Resolution timelines are controlled by the payment processor and can take up to 120 days.
Preorders
Preorders may be cancelled for a full refund at any time before the order ships.
Once a preorder has shipped, it is treated as a completed order and is subject to the return, refund, and exchange policies outlined above.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
Merchandise and accessories
Turntables and speakers
Used records graded below New or Mint (for condition-related expectations)
Our Approach
Records and audio equipment are physical objects, and small variations can occur. We aim to be transparent, consistent, and reasonable. We take legitimate issues seriously when they arise.
Questions or Return Requests
For return, exchange, or refund questions, please contact us at:
