Refund policy

Returns & Refunds

Evergreen Vinyl takes care in how records and equipment are described, graded, packed, and shipped. If something arrives in a condition that isn’t right, we want to address it promptly and fairly.

Returns

We accept returns only for items that arrive damaged, defective, or incorrect, or where a return has been approved in advance.

To be eligible for a return:

You must contact us within 7 days of delivery
Items must be unused and unplayed
Items must be returned in their original packaging
Photos of the issue may be required prior to approval

We do not accept returns for:

Buyer’s remorse or accidental orders
Opened or played records
Minor corner dings, seam splits, or cosmetic wear caused during shipping
Items damaged after delivery
Items marked final sale

Exchanges

We offer exchanges for new, unopened products only, subject to availability.

Exchanges must be approved in advance
The customer is responsible for return shipping costs
Items must be returned in original, unopened condition

Used items are not eligible for exchange.

Used Records & Grading Expectations

Used records are graded carefully and honestly, but they are not perfect.

If the media or sleeve is graded below New or Mint, cosmetic or playback-related imperfections should be expected and are reflected in the price and description. These characteristics do not qualify as defects.

Turntables & Speakers

Turntables and speakers are non-returnable once delivered unless they arrive damaged or defective.

If an issue is present on arrival:

Contact us within 7 days of delivery
Retain all original packaging and accessories
Provide clear photos and a description of the issue

We will review the issue and, when approved, arrange a replacement or refund in accordance with this policy.

Merchandise & Accessories

Merchandise and accessories (including, but not limited to, apparel, slipmats, accessories, and non-media items) are final sale and non-returnable, unless they arrive damaged or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please retain all original packaging, including the outer box and packing materials
Contact us as soon as possible (ideally immediately) after delivery
Include your order number, a brief description of the issue, and clear photos

Prompt reporting allows us to resolve issues efficiently and, when applicable, pursue carrier claims.

Refunds

Approved refunds are issued to the original payment method after inspection (if a return is required).

Original shipping costs are non-refundable unless the error was ours
Refund timing may vary depending on your payment provider

Chargebacks & Payment Disputes

We strongly encourage customers to contact us directly with any concerns before filing a credit card dispute or chargeback.

Once a dispute or chargeback has been initiated, we are unable to proceed with refunds, replacements, or reshipments until the case is fully resolved. Resolution timelines are controlled by the payment processor and can take up to 120 days.

Preorders

Preorders may be cancelled for a full refund at any time before the order ships.

Once a preorder has shipped, it is treated as a completed order and is subject to the return, refund, and exchange policies outlined above.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Merchandise and accessories
Turntables and speakers
Used records graded below New or Mint (for condition-related expectations)

Our Approach

Records and audio equipment are physical objects, and small variations can occur. We aim to be transparent, consistent, and reasonable. We take legitimate issues seriously when they arise.

Questions or Return Requests

For return, exchange, or refund questions, please contact us at:

info@evergreenvinyl.com

Including your order number helps us assist you more efficiently.